Desktop Services

Making sure your computers work, are up to date, and secure.

Focus on your business, not your computer.

At ByteTime, we know how frustrating it can be when your computer runs into problems. For Example, when you have a project due and the program containing all of your saved work is not opening the file. Then you are left frustrated and waste valuable time trying to figure out how to fix it. That’s where ByteTime’s Desktop Services can help. We have a team of experts, on standby 24/7, that know how to quickly fix these problems and will configure your system to avoid common issues in the future.

With our ability to remotely access and provide support, you don’t even have to leave your desk, saving you time, energy and a lot of frustration.

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Desktop Services Overview

Application Support

A set of commonly used workstation software packages is fully supported by our staff.

ANTI-VIRUS MANAGEMENT

Every workstation or desktop connected to the client network is required to run antivirus software. This forms the second line of defense against viruses – ensuring that if infected files are opened on client computers, the virus is identified and file access stopped, preventing further infection.

CONFIGURATION SERVICES & ENFORCEMENT

The standard user desktop design and configuration enables efficiency in the services provided by our technicians, and it reduces costs significantly through standardization of the computing environment. It also assists in quicker problem-solving when issues occur, and it enables the use of hot-swap computers in the event of a hardware failure. Standard installations are maintained for Windows and Macintosh operating systems. They include the operating system (OS), standard application packages, drivers for supported hardware and antivirus software.

DESKTOP MAINTENANCE (HARDWARE & OS)

We conduct scheduled maintenance of desktops and laptops to ensure reliability and stability for users. Optimizing hard drive performance, clearing logs & temp files, OS patch updates, physical inspections, and other check-listed maintenance items.

PERFORMANCE MONITORING (HARDWARE & APPLICATIONS)

Monitoring of the ongoing health, performance and errors in the operating system software (such as Windows) as well as device hardware components of desktops and laptops. In addition, other applications can be monitored for specific conditions through log file analysis and monitoring of associated processes.

MICROSOFT WINDOWS PATCHING

Patches automatically deploy on a regular basis to the customer’s servers and desktops. ByteTime uses MS Baseline Analyzer and MS WSUS Server.

ON-SITE, DESKTOP & LAPTOP SUPPORT

When required, our technicians will travel on-site to perform hardware maintenance, proactive problem diagnosis and repairs. Priority can be placed on severe issues according to our client Service Level Agreement.

See what our clients have to say

  • Daniel A. Perez
    "We highly recommend ByteTime Computing. Their friendly service is unmatched and they have quickly addressed all of our computer and IT needs."
    Daniel A. Perez
    Crisis Center of Comal County
  • Derek C. Lou, M.D.
    "I rely on ByteTime Computing to secure and back-up our computer network and PCs. They provide expert advice and implement affordable solutions that give me reliable technology and peace of mind."
    Derek C. Lou, M.D.
  • Hugo Carvahlo
    "I feel very confident recommending ByteTime Computing for all your information technology needs. Their expertise and follow-through support made our transition to a different internet service provider smooth and easy"
    Hugo Carvahlo
  • Autumn Reischman
    "We have locations from Texas to Tennessee, and over the last two years we have grown to trust ByteTime with every aspect of our IT infrastructure. We are literally in the “cloud” over their brand of doing business."
    Autumn Reischman
    CORE Management Group
  • Sebastian Villarreal M.D
    "ByteTime has set up new locations for us, added purchased locations, and redesigned our network infrastructure all while incorporating a new EHR Certified Software program into our multi-location practice. It’s great to know there are still groups out there that continue to bring value, trust and follow-through to a business relationship."
    Sebastian Villarreal M.D
    Pain Relief Associates
  • Teresa M. Scott, DDS
    "I have been very impressed with ByteTime, and I can truly say your company has done more for fixing my computer problems in a few days than ANY IT company has done for me – EVER. Thank you."
    Teresa M. Scott, DDS